MotionPoint FAQ

Welcome to the MotionPoint FAQ page. Here, we've compiled answers to some of the most common questions asked by our valued audience about our translation technology services.

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What is MotionPoint?

MotionPoint is a managed website translation platform that delivers concierge-level, end-to-end translation to meet the needs of brands across desired languages and local markets.

How does MotionPoint’s technology work?

Our proxy technology is designed to seamlessly integrate with your website, automatically detecting and translating content for different languages and regions. We use a combination of AI, machine translation, and expert human linguists to ensure high-quality, localized translations.

Are MotionPoint’s translations accurate?

Yes, we prioritize accuracy and quality. Our innovative Adaptive Translation™ combines powerful machine translation with tools that adapt to your specific brand, such as translation memory, to deliver best-in-class translation quality. You also have the option of utilizing expert human translators to ensure precise and culturally relevant translations for your content.

What industries does MotionPoint serve?

We serve a wide range of industries, including e-commerce, healthcare, technology, finance, and more. Our solutions are adaptable and can benefit any business that aims to connect with global customers.

Where can I learn more about MotionPoint Pricing?

You can right-size your translation project to fit your needs and budget. There are also many factors that determine pricing for a website translation project, including what CMS you use, the level of quality you desire, and so on. Learn more about MotionPoint pricing on our pricing page.

How long does it take to translate a website?

New translated websites are delivered in 60 days or less. The timeline for website translation can vary depending on the size and complexity of your site. However, MotionPoint's efficient technology allows for rapid translation and localization, enabling you to go global with effectively localized content quickly.

Can MotionPoint handle multiple languages?

Absolutely. We can support translation for multiple languages simultaneously, making it easy for you to reach a global audience and manage multilingual content efficiently.

Do you offer ongoing support?

Yes, our Beyond Word Services include 24/7 customer support, a dedicated customer success rep, quality assurance, and more. We provide ongoing support and maintenance to ensure your translated website stays up to date and aligned with your business goals. Our team is here to assist you every step of the way.

Is my CMS compatible with MotionPoint?

If you’re not ready for the full power of MotionPoint’s proxy solution, we also offer translation connectors that connect directly to your CMS. We have dedicated connectors for WordPress, Drupal, AEM, and more.

What is Adaptive Translation™?

Adaptive Translation™ is a component of the MotionPoint Platform that is composed of three technological elements: Artificial Intelligence (AI), Algorithmic Translation, and Translation Memory, plus one optional human-layer of translation review. These smartly engineered components of Adaptive Translation™ work in conjunction to deliver a human-quality translation outcome while minimizing actual human translation costs.

I'm interested in partnering with MotionPoint. Where do I start?

Companies that partner with MotionPoint offer meaningful savings to clients. Have a meeting with us on their behalf or refer us to a client and they will get 25% off MotionPoint’s technology, sign-up up for details.

What are the benefits of using MotionPoint for website translation?

By leveraging MotionPoint, you can expect increased global market share, improved customer engagement, enhanced brand credibility, and seamless user experience for your international audience.

How can I get started with MotionPoint?

Getting started is easy. Simply reach out to our team, and we’ll work with you to understand your specific needs and goals. We’ll create a customized plan to help you expand your global presence effectively. You can also try MP Lite totally free for 14 days.

How can I contact MotionPoint for more information?

For more information or to get in touch with our team, please visit our Contact Us page. We're here to answer any additional questions you may have and help you get started on your global journey.

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FAQs: Current Customers

Explore questions frequently asked by current MotionPoint customers and partners.

Will I always have control over the translated content, and can we make edits if needed?

MotionPoint offers a number of customizable translation approaches that allow you to maintain as much, or as little, control over your translations as you’d like. Whether you’re utilizing a connector solution or the proxy approach, you will always be able to make edits to your translated content.

How does MotionPoint handle ongoing updates and changes to our website content?

When new content is published on your English website, our MP Core proxy technology automatically assigns that content for translation. After translation, it can be reviewed or automatically published in real-time.

How long will the initial conversion of my website take?

The amount of time it will take for the initial conversion of your English language website into a new language depends on a variety of factors, including total number of words to translate and which language, but MotionPoint delivers all initial conversions in 60 days or less.

Is MotionPoint compliant with data protection and privacy regulations for the countries we are targeting with our translated website?

Yes. We implement a security program that provides flexible and comprehensive security controls to meet industry requirements. Notre solution de traduction de sites Web protège la sécurité et la confidentialité des données de nos clients.

What level of customer support and assistance can we expect from MotionPoint after the initial translation is completed?

Once your initial conversion is completed, you will continue to receive best-in-class customer support. Our Beyond Word Services includes 24/7 customer support to ensure all your questions are addressed and answered, A dedicated customer success rep who knows the ins and outs of your translation project, and much more.

I'd like to alter my current meetings with my dedicated CSM. Can I do that?

Yes. Please reach out directly to your CSM via email. They will be more than happy to find another time or cadence that works best for you.

Can we monitor the performance and traffic on our translated website, and does MotionPoint provide analytics and reporting?

Yes. Access to MotionPoint's Control Center will enable you to track exactly how your content is being translated, in addition to allowing you to enable tickets and submit items for translation. You can also easily access additional tools from the Control Center.

How does MotionPoint translate content embedded into images?

Detecting and compiling images for translation is very hard, if not impossible, for most website translation services. MotionPoint can handle these tricky content segments by:

  • Accurately analyzing all content on a website
  • Automatically identify translatable images
  • Transmit them to linguists and graphic designers for localization

I’m currently on MP Lite. Can I upgrade to the MotionPoint Platform?

Yes. If you’ve been enjoying your experience with MP Lite but are interested in the full power of the MotionPoint Platform, speak with a MotionPoint representative today to learn more about how to upgrade.

What is Adaptive Translation?

Adaptive Translation™ is a component of the MotionPoint Platform that is composed of three technological elements: Artificial Intelligence (AI), Algorithmic Translation, and Translation Memory, plus one optional human-layer of translation review. These smartly engineered components of Adaptive Translation™ work in conjunction to deliver a human-quality translation outcome while minimizing actual human translation costs.

I want to understand MotionPoint's Proxy Technology better. How does it work?

MotionPoint is the inventor and pioneer of proxy-based website translation technology. Learn more about how technology works on our MP Core webpage. You can also request a demo from our website.

I need help understanding all the tools and capabilities included in my MotionPoint subscription. Where do I start?

Your customer support team will be reaching out to you over the first few months of your MotionPoint experience to ensure you are fully educated and trained on all the features and functionalities of the MotionPoint platform.

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Take a Deeper Dive

Want to learn more about the translation and localization industry? Check out our resource section and become an expert on all things related to a great multilingual experience.

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